Terms of service
Welcome to Lumin Knot. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.
Please read them carefully before using our services.
1. General Conditions
- By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
- We reserve the right to refuse service to anyone at any time for any reason.
- We may update, modify, or replace any part of these Terms at any time without prior notice.
2. Products & Pricing
- All products listed on our website are subject to availability.
- We reserve the right to discontinue any product at any time.
- Prices for our products are subject to change without notice.
- We strive to display product colors and details accurately; however, slight variations may occur due to screen settings and photography.
3. Order Acceptance & Cancellation
- We reserve the right to cancel any order at our discretion, including but not limited to pricing errors, stock unavailability, or suspected fraudulent activity.
- If your order is cancelled after payment, the amount will be refunded to your original payment method.
4. Payments
- All payments must be made through the available payment methods on our website.
- We use secure third-party payment gateways to process transactions.
- Lumin Knot does not store your full payment details.
5. Shipping & Delivery
Delivery timelines are estimates and may vary due to external factors.
We are not responsible for delays caused by courier services, natural events, or unforeseen circumstances.
Customers are responsible for providing accurate shipping details. We are not liable for delivery issues due to incorrect information.
6. Exchange & Refund Policy
We do not offer returns.
Exchanges are allowed strictly as per our Exchange Policy.
Sale items, designer section products, customized products, and international orders are not eligible for exchange or refund.
Please refer to our detailed Refund & Exchange Policy for complete information.
7. Intellectual Property
All content on this website, including images, logos, text, designs, and graphics, is the property of Lumin Knot.
You may not copy, reproduce, distribute, or use any content without our written permission.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to hack, disrupt, or damage the website
- Provide false or misleading information
- Violate any applicable laws or regulations
9. Limitation of Liability
Lumin Knot shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
10. Indemnification
You agree to indemnify and hold Lumin Knot harmless from any claims, damages, or expenses arising from your violation of these Terms.
11. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the courts in Surat, Gujarat.
12. Contact Information
For any questions regarding these Terms of Service, please contact us:
Lumin Knot
1218–1219, The Fabrizo, Near Kangaroo Circle
Magob, Surat – 395010
Phone: +91 8780920015
Email: luminknot@gmail.com