Privacy policy

At Lumin Knot, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Details (processed securely via payment gateways)

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Cookies and usage data

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To communicate order updates and respond to inquiries
  • To improve our website and customer experience
  • To send promotional emails (only if you opt-in)
  • To prevent fraudulent transactions
  • To comply with legal obligations

3. Payment Security

We do not store your complete payment details. All payments are processed securely through trusted third-party payment gateways that use encrypted security systems.

4. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Understand customer preferences
  • Improve website performance
  • Offer a personalized shopping experience

You can choose to disable cookies in your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

  • Shipping and courier partners for order delivery
  • Payment gateway providers for secure transactions
  • Legal authorities if required by law

6. Data Protection

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, while we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies separately.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of incorrect data
  • Request deletion of your personal information
  • Opt-out of promotional communications

To exercise these rights, please contact us using the details below.

9. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Lumin Knot
1218–1219, The Fabrizo, Near Kangaroo Circle
Magob, Surat – 395010
Phone: +91 8780920015
Email: luminknot@gmail.com

10. Policy Updates

Lumin Knot reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.